Happy Mobile Review

Though Happy Mobile's advertising had been rampaging across Malaysia through roadside banners, TV-ads, and roadshows, i doubt there are many people using it as it is still something new and does not provide the security needed to most people to change from their Digi or Maxis to this new network (at least not among my frens).

Thus, with extreme courage and determination, i forked out FIVE(5) RINGGIT and bought a starter kit of a Happy Mobile, with 2 ringgit of credit already available in the number. =)

Happy Mobile Starter Kit: RM 5

Packaging

Simple, very simple.

Happy's Packaging

It only consist of a two-flap cardboard, which has the sim card inside of the flaps.

Thats all.

Digi's Packaging

They dun even have all those usual thick manual filled with tiny prints of terms and conditions included in the package to protect their own rights. Only these:

I

Love

Simplicity

Though the reason behind all these simplicity might be to save maximum cost, i do think it appeals to the consumers as these days, some things just gets too complicated even though there are much simplier ways to do it.


Activation

Unlike the other mobile providers, Happy Mobile is immediately available to be used, instead of needing to first activate it by dialling a number (remember those long, annoying steps to be followed the first time u use ur sim card?). Pretty darn good dun u think?


Coverage

Though an independent service provider, Happy Mobile uses the backbone of Digi to provide their services, thus, providing the same coverage as Digi.

It shows "happy" !!

Sadly, though Digi is being successful in these recent times, there are still certain areas that Digi struggles with their signal, and this would go the same for Happy Mobile as well (e.g., my penang home, where Digi struggles with barely a bar of signal, and Happy Mobile does the same thing).


Sound Quality

As said before, since they are sharing the same backbone of Digi, the sound quality is pretty much the same, though at times it does stumble a little, needing the other end to repeat things that had been said (it might be also my bad hearing =P).


Calling/SMS Rates

Just a quick browse to their website the calling rates of Happy Mobile can be mastered instantly. Instead of having different rates for different hours (peak/non-peak), different networks(Digi/Maxis/Celcom/etc), or even different settings (Top-5 Friend List, etc), Happy Mobile goes with a simple 3-rules configuration: 1 sen per second for calls, with a maximum of 99 sens charge per call up to 45 minutes; 10 sens per sms; 60 days validity for each recharge. All these rates apply to calls or sms to any networks, any time, anywhere.

The Happy Deal

Truly the Digi slogan. =)


Customer Support

No product is good without satisfying customer support these days. I would say Happy Mobile scores both high and low for this one. For the lows, reloads and starter kits can only be obtained from Giant Hypermarkets if you are the kind of person who does not trust online purchases and is more comfortable in paying in physical cash.



However, if you have adapted the convenience of the internet, everything can be done online, from ordering the starter kit (delivered free to you) to managing your account, every single detail can be done online without ever needing to step outta your house. But of course, you will need a credit card to do these stuff. =)

The Login Screen

One thing worth mentioning is the pretty good user interface Happy Mobile provided for their customers to manage their accounts. With a few clicks, you are able to check your account status or activate/deactivate services needed,

The Status Page

to check your monthly statement that records every single call you made since the one last month and the last 8 reloads you made to your number.

The Statement Page

Im pretty sure other networks like Maxis and Digi do provide the same services. However, i doubt their interface are as easy and eye appealing as Happy Mobile's. This can be considered an advantage of Happy having a simple functioning profile for their rates and services.


Conclusion

Yes, there are many advantages to this new network barging into the market. However, if you are a businessman that needs stability, i doubt Happy can satisfy your need. Yet, Happy is definately a must-get, if you constantly make phone calls that last more than 30 minutes, as only then, the rate of Happy is worth paying for. =)